What are your store/opening hours?
We are open 24/7, 365 days a year online. You can shop from the comfort of your desk; we will then deliver your office supplies straight to your office or home.
We have no retail stores. We therefore have no pick up or collection facilities currently available. All orders are despatched and delivered from our warehouse facilities Australia-wide.
We are here to help you. Our Customer Service Centre Team are available to offer personal assistance with enquiries, queries and orders, Monday - Friday, Australian Eastern Standard Time (AEST), as follows:
How do I know my webalogue transactions are safe & secure?
At eSpecially Office we take the security of our customers personal details very seriously. All information you send to us is encoded with GlobeCharge high level SSL and PGP encryption technology.
SSL stands for 'Secure Sockets Layer' and is the chief security protocol on the Internet. PGP stands for 'Pretty Good Privacy' and is the world's most widely used encryption tool for email transfers. This combination of SSL and PGP offers you maximum security.
When you input credit card information or other confidential details into a form protected by an SSL server all your information is encrypted during its journey over the Internet. You can tell that your browser is in secure mode by looking for the padlock or key icon in the bottom of your browser window.
How do I shop on the webalogue?
Browse the webalogue. When you find the product you require, select the quantity then click the 'shopping trolley' icon.
To view your basket, click view basket (the 'eye' icon available on all products). When you are ready to check out, just click the check out button. Choose your delivery area. The webalogue will give you a final order total including delivery fee (where applicable) and GST. GST is calculated at this check out stage. You will then be asked for your delivery details and your preferred method of payment. When completed please sit back and relax - you order will be processed and delivered shortly!
Can I create weekly or ongoing orders? Can I repeat purchase?
Yes and Yes. The webalogue is set to remember your shopping basket for 30 days. This means you can start your order online on Monday and add to it each day until you are ready to check out, say on Friday. Next time you logon to the webalogue it will show you your last order. If the products in the current basket are items your require again, change the quantities as you need to and delete those you do not want to reorder. Then continue shopping as normal.
What are ‘Favourites’ used for?
‘Favourites’ enables users to save products to their favourites for future orders. You can save a 'Favourite' by clicking the 'heart' icon on any product you wish. If you happen to leave the site, your Favourites will be retained for the next time you visit us.
It is based on cookies, therefore products can remain in your favourites for up to 100 days or until you clear your cookies. These settings are determined by the setting on your computer
A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.
When will my order be delivered?
For Sydney, Brisbane and Melbourne METRO areas we expect delivery to be made next working day (within 24 hours, dependent on postcode). Delivery to NON-METRO areas in NSW and Interstate will generally be delivered within 2-3 working days.
Can I get my order delivered to an address outside of Australia?
No. eSpecially Office can offer delivery only to addresses within Australia. However, if you have a particular need please contact us to see if can offer a solution - we can ship certain products overseas by special request.
Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?
Yes. All prices displayed on the site are GST inclusive and eSpecially Office will provide a Tax Invoice with your delivery stating the amount of GST included in the total value of the order. The eSpecially Office ABN number will be printed on your tax invoice. It is 31 813 907 502.
Can I add or delete items or Cancel my order if I change my mind?
eSpecially Office offers convenient, next day delivery to Brisbane, Melbourne and Sydney METRO areas. Once your order is received it is processed quickly and shipped out for next day delivery, in most instances.
If you want to change or cancel your order, please let us know as soon as possible, by calling our Customer Service Centre on 02 9909 8807. We will check the status of your order and attempt to make the necessary changes.
If your order has already been packed and shipped, the order can not be amended. In this case a Customer Service Centre Team Member will arrange for collection of the item(s) or delivery of additional item(s).
What will happen if an item I order is unavailable?
A member of our Customer Service Centre team will make contact to inform you of the unavailable item and indicate the likely delivery date or suggest an alternative product.
We will not substitute any item on your order without contacting you, however we may ship the remainder of the order if you are not contactable. You will not be charged for items not shipped.
How do I arrange the return of goods?
The return of goods are subject to approval. We are unable to accept any goods returned without prior authorisation. Please go to the returns page to complete the form to enable the authorisation process.
All mistakes or errors on our part will be collected at our cost. All damaged product or product that does not work from out of box will be replaced free of charge. All other returns may be subject to a pick up fee and a restocking fee. Please click here to make a return.
How do I pay?
There are many ways to pay for your order at eSpecially Office, so choose the method that best suits you.
We accept EFT payments (Electronic Funds Transfer), PayPal and ALL major credit cards, including AMEX and Diners Club (Please note: A 2.5% processing charge applies to all PayPal and Diners Club transactions) or you may simply charge your order to your eSpecially Office credit account.
How do I open a credit account?
Please contact us for an 'Account Application Form' or alternatively click here to download one (requires Adobe Acrobat Reader) and complete fully as instructed.